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Fluid models for call centers with delay announcement and retrials.

Miao YuJiafu TangFanwen KongChunguang Chang
Published in: Knowl. Based Syst. (2018)
Keyphrases
  • fluid model
  • call center
  • neural network
  • information technology
  • neural network model
  • heavy traffic
  • databases
  • data mining
  • information retrieval
  • information systems
  • bayesian networks
  • graphical models