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Modeling passengers' perceptions of intercity train service quality for regular and special days.
Md. Hadiuzzaman
D. M. Ghius Malik
Saurav Barua
Tony Z. Qiu
Amy Kim
Published in:
Public Transp. (2019)
Keyphrases
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service quality
public transport
customer satisfaction
user satisfaction
service providers
electronic commerce
information quality
competitive environment
quality of service
competitive advantage
online shopping
call center
subjective norm
databases
modeling method
business processes
web services