The Impact of COVID-19 Pandemic on Airport: An Empirical Study of Service Quality, Customer Satisfaction, and Travel Intention for Sustainable Airport Operations.
Yogi Tri PrasetyoDarlene Gayle D. Dela FuenteThanatorn ChuenyindeeReny NadlifatinSatria Fadil PersadaPublished in: IEEM (2022)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- online shopping
- service providers
- electronic commerce
- quality of service
- call center
- customer service
- subjective norm
- technology acceptance
- information systems
- customer support
- information quality
- marketing strategies
- product design
- competitive advantage
- customer data
- competitive environment
- customer retention
- data sources
- database systems
- internet banking
- databases
- incident management