Evaluation of benchmarking attribute for service quality using multi attitude decision making approach.
Bhupender SinghSandeep GroverVikram SinghPublished in: Int. J. Syst. Assur. Eng. Manag. (2017)
Keyphrases
- service quality
- decision making
- customer satisfaction
- service providers
- online shopping
- user satisfaction
- quality of service
- decision makers
- decision support system
- electronic commerce
- data mining
- information systems
- decision support
- evaluation method
- fuzzy comprehensive evaluation method
- knowledge management
- website
- social networks
- databases
- call center
- incident management