ERP user satisfaction issues: insights from a Greek industrial giant.

Pantelis Longinidis Katerina Gotzamani

Published in: Ind. Manag. Data Syst. (2009)

Keyphrases

user satisfaction
information systems
service quality
customer satisfaction
structural equation modeling
user engagement
kolmogorov smirnov
case study
information quality
objective measures
web search
learning experience
search experience
user perceptions