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ICT implementation process model for logistics service providers.
Carolina Luisa dos Santos Vieira
Antonio Sérgio Coelho
Monica Maria Mendes Luna
Published in:
Ind. Manag. Data Syst. (2013)
Keyphrases
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service providers
process model
web services
business process
process mining
business processes
cloud computing
end users
event logs
case study
service quality
business opportunities
personal data
petri net
supply chain
knowledge management
business process models
cost effective
online services
knowledge discovery