Examining the Factors Affecting Intention to Use of, and User Satisfaction with Online Public Grievance Redressal System (OPGRS) in India.
Nripendra P. RanaYogesh Kumar DwivediMichael D. WilliamsPublished in: TDIT (2013)
Keyphrases
- factors affecting
- user satisfaction
- perceived usefulness
- technology acceptance model
- information quality
- continuance intention
- factors influencing
- perceived risk
- information systems
- technology acceptance
- key factors
- structural equation modeling
- service quality
- perceived quality
- customer satisfaction
- computer self efficacy
- subjective norm
- website
- objective measures
- private sector
- quality attributes
- user acceptance
- search experience
- user perceptions