Lean After Sales Service - An Opportunity for OEMs to Ensure Profits.

Uwe Dombrowski Constantin Malorny

Published in: APMS (2) (2014)

Keyphrases

customer service
management system
web services
service providers
semantic web services
customer support
information services
service quality
search engine
digital libraries
end users
steady state
service oriented
loosely coupled
customer behavior
network effects