Extracting and Analyzing Context Information in User-Support Conversations on Twitter.
Daniel MartensWalid MaalejPublished in: RE (2019)
Keyphrases
- end users
- user centered
- social media
- micro blogging
- user interface
- text messages
- user defined
- user preferences
- multi tasking
- user friendly interface
- user interaction
- decision support
- social networks
- user profiles
- neural network
- user experience
- content analysis
- user satisfaction
- user interests
- knowledge management
- twitter users
- relevance feedback
- information systems