Identifying trouble patterns in complex IT services engagements.

Krishna Ratakonda R. Williams J. Bisceglia R. W. Taylor J. Graham

Published in: IBM J. Res. Dev. (2010)

Keyphrases

complex patterns
real world
highly dynamic
web services
higher level
complex systems
high level
data structure
social networks
database systems
end users
data sets
context aware
multimedia
information services
ubiquitous computing
agent technology
genetic algorithm
service management
similar patterns