Variant configuration for IT-services and its impact on the service request fulfillment process.
Sebastian DudekFalk UebernickelWalter BrennerPublished in: AMCIS (2011)
Keyphrases
- service providers
- web services
- service discovery
- service requests
- service quality
- service composition
- service oriented
- end users
- computing environments
- process model
- service systems
- service management
- rapidly in recent years
- management system
- communication services
- user requests
- service description
- service selection
- customer service
- loosely coupled
- mobile services
- context aware
- design process
- business process
- information services