Quality Measurement of ITIL Processes in Cloud Systems.

Anja Fiegler André Zwanziger Sebastian Herden Reiner R. Dumke

Published in: IWSM-Mensura (2016)

Keyphrases

distributed systems
computer systems
neural network
data mining
management system
learning systems
collaborative environments
database
data sets
information retrieval
expert systems
intelligent systems
knowledge based systems
complex systems
quality assessment
higher quality