What is electronic government service quality?
Shirish C. SrivastavaThompson S. H. TeoRohit NishantPublished in: ECIS (2011)
Keyphrases
- service quality
- electronic government
- e government
- customer satisfaction
- service providers
- north america
- digital government
- government organizations
- public sector
- electronic commerce
- user satisfaction
- information and communication technologies
- information systems
- online shopping
- call center
- quality of service
- information quality
- public administration
- competitive advantage
- competitive environment
- job satisfaction
- incident management
- technology acceptance
- developing countries
- knowledge management
- end users