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A Review of the Empirical Literature on Conversational Agents and Future Research Directions.
Naim Zierau
Edona Elshan
Camillo Visini
Andreas Janson
Published in:
ICIS (2020)
Keyphrases
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conversational agents
conversational agent
natural language interfaces
literature review
relevant literature
systematic review
human communication
machine learning
domain knowledge
recent trends
dialog systems