E-Service Research Trends in the Domain of E-Government: A Contemporary Study.
M. Sirajul IslamAda ScupolaPublished in: Int. J. E Serv. Mob. Appl. (2011)
Keyphrases
- e government
- service delivery
- electronic government
- public sector
- government services
- developing countries
- secure information sharing
- decision making
- service discovery
- website
- public administration
- public services
- real world
- government agencies
- service oriented
- knowledge management
- grounded theory
- digital divide
- service provision
- government organizations
- united nations
- business process change