The Impact of Users' Cultural Characteristics on E-Service Quality: Implications for Globalising Tourism and Hospitality Websites.
Marianna SigalaOdysseas SakellaridisPublished in: ENTER (2004)
Keyphrases
- service quality
- user satisfaction
- customer satisfaction
- internet users
- service providers
- electronic commerce
- website
- end users
- information systems
- online shopping
- online services
- web content
- call center
- user interface
- data mining
- quality of service
- collaborative filtering
- recommender systems
- information quality
- competitive environment
- information seeking
- competitive advantage
- decision makers
- web pages
- incident management