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An experimental study of online complaint management in the online feedback forum.

Sang Jun LeeZoonky Lee
Published in: J. Organ. Comput. Electron. Commer. (2006)
Keyphrases
  • online learning
  • data sets
  • case study
  • management system
  • cross cultural
  • real time
  • databases
  • social networks
  • online communities
  • online algorithms
  • online services
  • online forums