Yang-Sang Lee

Publication Activity (10 Years)

Years Active: 2002-2002
Publications (10 Years): 0

Publications

Chee-Chuong Sum, Yang-Sang Lee, Julie M. Hays, Arthur V. Hill
Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE). Decis. Sci. 33 (3) (2002)