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Serkan Sarikaya
Publication Activity (10 Years)
Years Active: 2016-2016
Publications (10 Years): 1
Top Topics
Customer Service
Social Presence
Customer Satisfaction
Computer Mediated
Top Venues
ECIS
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Publications
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Henner Gimpel
,
Johannes Huber
,
Serkan Sarikaya
Customer Satisfaction in Digital Service Encounters: the Role of Media Richness, Social presence, and Cultural Distance.
ECIS
(2016)