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Saravut Phikulngoen
Publication Activity (10 Years)
Years Active: 2022-2022
Publications (10 Years): 1
Top Topics
Customer Support
Reinforcement Learning
Call Center
Human Resources
Top Venues
IEEE Access
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Publications
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Wuttipong Kumwilaisak
,
Saravut Phikulngoen
,
Jitpinun Piriyataravet
,
Nattanun Thatphithakkul
,
Chatchawarn Hansakunbuntheung
Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning.
IEEE Access
10 (2022)