Roelien Attema-van Waas

Publication Activity (10 Years)

Years Active: 2011-2011
Publications (10 Years): 0

Publications

Luuk P. A. Simons, Mark de Reuver, David J. Langley, Roelien Attema-van Waas, Maarten C. Hoeve, Femke Hulsbergen, Nicole de Koning
Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors. Bled eConference (2011)