Robert Saltzman

Publication Activity (10 Years)

Years Active: 2004-2007
Publications (10 Years): 0

Publications

Robert Saltzman, Vijay Mehrotra
Managing trade-offs in call center agent scheduling: methodology and case study. SCSC (2007)
Rodney B. Wallace, Robert Saltzman
Comparing skill-based routing call center simulations using C programming and arena models. WSC (2005)
Robert Saltzman, Vijay Mehrotra
A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. WSC (2004)