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Rafiq A. Mohammed
Publication Activity (10 Years)
Years Active: 2011-2017
Publications (10 Years): 1
Top Topics
Call Center
Objective Function
Multi Agent Systems
Computational Model
Top Venues
EAI Endorsed Trans. Scalable Inf. Syst.
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Publications
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Rafiq A. Mohammed
Using Personalized Model to Predict Traffic Jam in Inbound Call Center.
EAI Endorsed Trans. Scalable Inf. Syst.
4 (12) (2017)
Rafiq A. Mohammed
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Paul Pang
Agent Personalized Call Center Traffic Prediction and Call Distribution.
ICONIP (2)
(2011)