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Peggy Szymanski
Publication Activity (10 Years)
Years Active: 2012-2012
Publications (10 Years): 0
Top Topics
Cooperative
Call Center
Incomplete Knowledge
Multiagent Systems
Top Venues
PDC (2)
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Publications
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Peggy Szymanski
,
Luke D. Plurkowski
,
Patricia Swenton-Wall
,
Jennifer Englert
How can I help you today?: the knowledge work of call center agents.
PDC (2)
(2012)