Mohd Rizal Abdul Razak

Publication Activity (10 Years)

Years Active: 2007-2007
Publications (10 Years): 0

Publications

Mohd Rizal Abdul Razak, Siong Choy Chong, Binshan Lin
Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty. Int. J. Serv. Stand. 3 (1) (2007)