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Marcel Paulssen
Publication Activity (10 Years)
Years Active: 2005-2007
Publications (10 Years): 0
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Publications
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Marcel Paulssen
,
Angela Sommerfeld
Are Critical Incidents Really Critical for a Customer Relationship? A MIMIC Approach.
GfKl
(2007)
Dorian Quint
,
Marcel Paulssen
Heterogeneity in the Satisfaction-Retention Relationship - A Finite-mixture Approach.
GfKl
(2007)
Marcel Paulssen
,
Angela Sommerfeld
Modeling the Nonlinear Relationship Between Satisfaction and Loyalty with Structural Equation Models.
GfKl
(2005)