L. Scott Baggett

Publication Activity (10 Years)

Years Active: 2009-2009
Publications (10 Years): 0

Publications

Shannon W. Anderson, L. Scott Baggett, Sally K. Widener
The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. Manuf. Serv. Oper. Manag. 11 (1) (2009)