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Karl Owens
ORCID
Publication Activity (10 Years)
Years Active: 2019-2024
Publications (10 Years): 3
Top Topics
Information Flow Control
Years Ago
Query Formulation
User Centric
Top Venues
SIGUCCS
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Publications
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Karl Owens
Mastering Customer Requests - Triage Guide to Efficient Resolution.
SIGUCCS
(2024)
Karl Owens
SIGUCCS User Support Academy.
SIGUCCS
(2023)
Karl Owens
Organizing Decentralized Helpdesks.
SIGUCCS
(2019)