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Josiane Esteves de Assis
Publication Activity (10 Years)
Years Active: 2019-2019
Publications (10 Years): 1
Top Topics
Asymptotically Optimal
Queueing Model
Queue Length
Customer Classes
Top Venues
EPIA (2)
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Publications
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Henrique de Castro Neto
,
Rita Maria da Silva Julia
,
Elaine Ribeiro de Faria Paiva
,
André Carlos Ponce de Leon Ferreira de Carvalho
,
Anisio Pereira Santos Junior
,
Diansley Raphael Santos Peres
,
Etienne Silva Julia
,
Jony Teixeira de Melo
,
Umberto Maia Barcelos
,
Josiane Esteves de Assis
Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service.
EPIA (2)
(2019)