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Johannes S. Henne
Publication Activity (10 Years)
Years Active: 2016-2016
Publications (10 Years): 1
Top Topics
Customer Service
Automotive Industry
Mass Customization
Technological Solutions
Top Venues
I3E
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Publications
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Aaron W. Baur
,
Johannes S. Henne
,
Markus Bick
Customer Service Experience Through Technology-Enabled Social CRM - An Exploratory Analysis in the Automotive Industry.
I3E
(2016)