Jeysev Estocalenko

Publication Activity (10 Years)

Years Active: 2019-2019
Publications (10 Years): 1

Top Topics

Evaluation Method

Customer Satisfaction

Service Quality

Top Venues

Publications

Franco Valenzuela, Jeysev Estocalenko, José Rojas, Carlos Raymundo
Lean Service Quality Model to Improve the Performance of Service in Automotive Dealer. IHIET (2019)