Jaap van Nes

Publication Activity (10 Years)

Years Active: 2014-2014
Publications (10 Years): 0

Top Topics

Customer Service

Instant Messaging

Computer Mediated

Top Venues

J. Comput. Mediat. Commun.

Publications

Tibert Verhagen, Jaap van Nes, Frans Feldberg, Willemijn van Dolen
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters. J. Comput. Mediat. Commun. 19 (3) (2014)