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Hemang Jauhari
Publication Activity (10 Years)
Years Active: 2017-2017
Publications (10 Years): 1
Top Topics
Graphical Models
Customer Service
Organizational Culture
Markov Chain
Top Venues
J. Enterp. Inf. Manag.
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Publications
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Hemang Jauhari
,
Shailendra Singh
,
Manish Kumar
How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment.
J. Enterp. Inf. Manag.
30 (1) (2017)