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Glenda M. Fisk
Publication Activity (10 Years)
Years Active: 2011-2013
Publications (10 Years): 0
Top Topics
Customer Data
Web Based Systems
Service Provisioning
Seamless Integration
Top Venues
Inf. Manag.
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Publications
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Ofir Turel
,
Catherine E. Connelly
,
Glenda M. Fisk
Service with an e-smile: Employee authenticity and customer use of web-based support services.
Inf. Manag.
50 (2-3) (2013)
Ofir Turel
,
Catherine E. Connelly
,
Glenda M. Fisk
Service with an E-Smile: Employee Authenticity and Customer Usage of Web-Based Services.
HICSS
(2011)