Franklin M. Lartey

Publication Activity (10 Years)

Years Active: 2015-2015
Publications (10 Years): 1

Top Topics

Information Quality

Core Competence

Internet Banking

Customer Support

Top Venues

Int. J. Strateg. Inf. Technol. Appl.

Publications

Franklin M. Lartey, Kathleen M. Hargiss, Caroline Howard
Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®. Int. J. Strateg. Inf. Technol. Appl. 6 (1) (2015)