Farnoush Otrodi

Publication Activity (10 Years)

Years Active: 2018-2018
Publications (10 Years): 1

Top Topics

Service Requirements

Customer Loyalty

Arrival Process

Customer Satisfaction

Top Venues

Int. J. Bus. Inf. Syst.

Publications

Abbas Keramati, Arash Apornak, Helya Abedi, Farnoush Otrodi, Maryam Roudneshin
The effect of service recovery on customers' satisfaction in e-banking: an empirical investigation. Int. J. Bus. Inf. Syst. 29 (4) (2018)