Christoph Baeck

Publication Activity (10 Years)

Years Active: 2016-2016
Publications (10 Years): 1

Top Topics

Customer Service

Top Venues

Bus. Process. Manag. J.

Publications

Jan vom Brocke, Theresa Schmiedel, Alexander Simons, Alexander Michael Schmid, Martin Petry, Christoph Baeck
From local IT needs to global process transformation: Hilti's customer service program. Bus. Process. Manag. J. 22 (3) (2016)