Bettina Willaerts

Publication Activity (10 Years)

Years Active: 2017-2017
Publications (10 Years): 1

Top Topics

Service Requirements

Poisson Arrivals

Queueing Systems

Arrival Process

Top Venues

ICSOC Workshops

Publications

Magali Dubosson, Emmanuel Fragnière, Nathalie Junod, Bettina Willaerts
Detecting Customer Queue "at-risk" Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction. ICSOC Workshops (2017)