Beryl Burns

Publication Activity (10 Years)

Years Active: 2006-2007
Publications (10 Years): 0

Publications

Beryl Burns, Ben Light
User-Led Innovation in Call Center Knowledge Work - A Social Shaping Perspective. Organizational Dynamics of Technology-Based Innovation (2007)
Beryl Burns, Ben Light
Users as Developers: A Field Study of Call Centre Knowledge Work. J. Organ. End User Comput. 19 (4) (2007)
Beryl Burns, Ben Light, Alison Adam
Users as professionals: A study of IT deployment and its relationship to professional Autonomy. ECIS (2006)