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Anna Rozumowski
ORCID
Publication Activity (10 Years)
Years Active: 2023-2023
Publications (10 Years): 1
Top Topics
Failure Recovery
Email
Np Complete
Top Venues
Electron. Mark.
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Publications
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Martin Haupt
,
Anna Rozumowski
,
Jan Freidank
,
Alexander Haas
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery.
Electron. Mark.
33 (1) (2023)