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Ahmad M. Ashkanani
ORCID
Publication Activity (10 Years)
Years Active: 2022-2022
Publications (10 Years): 1
Top Topics
Asymptotically Optimal
Call Center
Queueing Model
Service Times
Top Venues
Manag. Sci.
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Publications
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Ahmad M. Ashkanani
,
Benjamin B. Dunford
,
Kevin J. Mumford
Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations.
Manag. Sci.
68 (9) (2022)