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Adamma Morrison
Publication Activity (10 Years)
Years Active: 2020-2020
Publications (10 Years): 1
Top Topics
Customer Service
Queue Length
Call Center
Artificial Intelligence
Top Venues
IEEE BigData
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Publications
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Laura H. Kahn
,
Onur Savas
,
Adamma Morrison
,
Kelsey A. Shaffer
,
Lila Zapata
Modelling Hybrid Human-Artificial Intelligence Cooperation: A Call Center Customer Service Case Study.
IEEE BigData
(2020)